Notice

We will be trialing an AI guidance service at Hakodate Airport international flights Passenger Terminal.

Until now, our airport has had Information Center staff stationed mainly during peak flight times.

By introducing this service, we aim to strengthen airport information services and alleviate labor shortages caused by the increase in foreign tourists.

On-screen buttons are placed around the most frequently asked questions, and an AI avatar will also respond to voice inquiries.

Anyone can use this service, so feel free to talk to the AI avatar when you visit Hakodate Airport.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------

Service name: AI guidance service Picto STAND

Service provided by: Pictoria Co., Ltd.

Installation period: August 18, 2025 (Monday) to December 31, 2025 (Wednesday)

Operating hours: When International Terminal Building is open (please see below for details on opening hours)

　　　　　　domestic flights and international flights terminal opening and closing times and shop opening hours - Notice | Hakodate Airport

Services provided: Hakodate Airport terminal floor guide, secondary transportation information, tourist information, etc.

The avatars displayed on Information Center staff and guide customers.

Customers can operate the screen and get answers from a pre-set list of frequently asked questions.

By speaking directly to the avatar, it is possible to have a conversation with customers and provide them with tourist information based on the basic information that the generated AI has learned.

Location: Hakodate Airport International Terminal Building 1F General Information Center

Supported languages: 5 languages (Japanese, English, Traditional Chinese, Simplified Chinese, Korean)