FAQ

For any flight-related inquiries, please contact the airline you're flying with.

https://www.hokkaido-airports.com/en/asahikawa/contact/tel/

Carry-on baggage restrictions vary by airline. Please contact your airline for details.

https://www.hokkaido-airports.com/en/asahikawa/contact/tel/

Please note that carrying liquids on board international flights is restricted, with the exception of items purchased at duty-free shops after you've cleared customs.
For more details, please refer to the Ministry of Land, Infrastructure, Transport and Tourism website.

https://www.mlit.go.jp/koku/03_information/13_motikomiseigen/index.html

There are no areas to temporarily store baggage.
Coin lockers are located next to the domestic and international check-in counters on the 1st floor.
For more details, please refer to the page below.

https://www.hokkaido-airports.com/en/asahikawa/service/

This service is available at the domestic flight General Information Counter on the 1st floor.
Please note that we do not accept refrigerated or frozen goods.
Additionally, you can arrange shipping at the respective airline counters when flying, or at individual shops when making purchases.

For inquiries regarding cargo, please contact us here.
JAL: 0166-83-2856
ANA: 0166-83-4800

Some restrooms have basic powder rooms.
You can use this room to put on makeup, but there are no chairs available.

If you are traveling by air, please inquire at the reception counter of the airline you are using.
If you would like to see someone off or tour the building, please contact the general information desk on the 1st floor.
*Please note that the number of units is limited.
* Wheelchairs and strollers available for loan at the General Information Desk cannot be used through security inspection.

A gender-segregated prayer room is available for all guests on the 2nd floor of the International Departures Lobby.

https://www.hokkaido-airports.com/en/asahikawa/service/

It is located next to the domestic check-in counter on the 1st floor and in the domestic boarding area on the 2nd floor.
Please refer to the floor map for the location.

https://www.hokkaido-airports.com/en/asahikawa/floormap/

There is an observation deck on the 3rd floor.
Please note that it may be closed due to weather conditions.
You can also see it from Airport Park (Greenport) except during the winter season.

https://www.hokkaido-airports.com/en/asahikawa/service/

They are located in the 2nd floor shop area, food court area, domestic flights flight lounge, and international flights flight lounge.
Please check the floor map for the location.

https://www.hokkaido-airports.com/en/asahikawa/floormap/

There are nursing rooms located in the arrivals lobby on the first floor, the departure lobby on the second floor, and inside the domestic and international boarding areas.
Nursing rooms are equipped with cribs, a formula preparation area, and a sink for hand washing.
Please feel free to use the diaper changing mats provided in each restroom.

https://www.hokkaido-airports.com/en/asahikawa/service/#for-children

Potty training seats are available in the wheelchair-accessible restroom in the Domestic Departures Lobby and boarding area on the 2nd floor.

There are two accessible toilets in the building (the barrier-free toilet in international flights lobby on the 1st floor and the barrier-free toilet in international flights departure lounge on the 2nd floor).
The 2nd floor international flights boarding lounge is an area available for passengers who have completed immigration and are scheduled to board international flights flight.
Passengers travelling only on domestic flights or using the airport should use the accessible toilets in international flights lobby on the 1st floor.

https://www.hokkaido-airports.com/en/asahikawa/service/#barrier-free

Charging spaces are available at various locations throughout the domestic and international terminal buildings.
Please feel free to use the charging spaces when using your laptop or smartphone.
Please refer to the floor map for the location.

https://www.hokkaido-airports.com/en/asahikawa/floormap/

There are no copy machines at the airport.

There are no copy machines at the airport.

・There are automated SIM card receiving machines in International Arrivals Lobby on the 1st floor.
*You must install the [Wamazing] app and apply in advance before leaving each country.

Please check with the respective airline.

https://www.hokkaido-airports.com/en/asahikawa/contact/tel/

There is no hospital, but there is a first-aid room where passengers feeling unwell can rest temporarily.
If you would like to use the first-aid room, please visit the General Information Counter.
There is also a calm-down/cool-down booth available on the 3rd floor.

There are foreign currency exchange machines in International Arrivals Lobby on the 1st floor.
For more details, please check the URL below.

https://www.hokkaido-airports.com/en/asahikawa/service/#currency-exchange

There are no banks or postal services offices within the airport.
There is a Hokkaido Bank ATM in Domestic Departures Lobby on the 2nd floor.
Stamps, postcards, and revenue stamps are sold at the Azalea shop on the 2nd floor.
postal services box is located to the right of Exit 1. (Outdoors)

https://www.hokkaido-airports.com/en/asahikawa/service/#currency-exchange
https://www.hokkaido-airports.com/en/asahikawa/floormap/

Changing stalls are installed in some of the restroom stalls.

There are no nap rooms.

Please note that you will not be able to stay or stay overnight at the airport after closing time.
In addition, sleeping in your car on airport grounds, including parking lots and airport parks (greenports), is not permitted.

They are located next to the domestic check-in counter on the 1st floor and in the food court on the 2nd floor.

https://www.hokkaido-airports.com/en/asahikawa/floormap/

Hot water dispensers are installed next to the international check-in counter on the 1st floor and in the international boarding area on the 2nd floor.
However, please note that when passing through international security inspections, you will need to empty the container in advance.

Additionally, there are hot water dispensers for preparing formula in the nursing rooms.

https://www.hokkaido-airports.com/en/asahikawa/floormap/

There is a card Lounge in the domestic flights flight waiting room on the 2nd floor.
*There are conditions for use. Please check the details at the URL below.

https://www.hokkaido-airports.com/ja/asahikawa/service/#service2-modal5

Yes, there is Wi-Fi available.
For more details, please refer to the URL below.

https://www.hokkaido-airports.com/en/asahikawa/service/

Mobile Wi-Fi rentals are available at the Domestic Arrivals Lobby on the 1st floor.
GLOBAL WiFi can be picked up at the domestic flight General Information Counter on the 1st floor.
Cell phone rentals are not available.
For more details, please refer to the URL below.

https://www.hokkaido-airports.com/en/asahikawa/service/

Regarding gift certificates, gift cards, and coupons, availability may vary by store.
Please check with the store directly or visit the publisher's website.

https://www.hokkaido-airports.com/en/asahikawa/spend/

Please contact each store for inquiries.

https://www.hokkaido-airports.com/en/asahikawa/spend/

There are no restaurants or cafes in the boarding lounge.
We recommend that you finish your meal before passing through security inspection.
Snacks and drinks are available at the convenience store in domestic flights departure lounge.
For more information, please contact ANAFESTA or JALPLAZA.

https://www.hokkaido-airports.com/en/asahikawa/spend/shop/akj-jal-plaza-lobby/

https://www.hokkaido-airports.com/en/asahikawa/spend/shop/akj-ana-festa-lobby/

For the operating hours of each store, please check the information below.

https://www.hokkaido-airports.com/en/asahikawa/spend/

In-flight meal sets are sold at JAL PLAZA and ANA FESTA in the domestic flights flight boarding lounge on the 2nd floor.
*JAL PLAZA/ANA FESTA: Open during flight operating hours.
The arrival time of the lunch boxes may change depending on the day. Please forgive us if they are sold out.

Tickets are sold by advance reservation only.
Please make your reservation at least one week in advance and pick it up at the general information desk in Domestic Arrivals Lobby on the 1st floor.
Please note that payment can only be made in cash (Japanese yen).
We ask for your cooperation in preparing the exact change.
In case of cancellation, please contact us as soon as possible.

[Reservation] Email: asahikawa.airport@gmail.com
Phone: 070-8719-4562 (Contact: Tsubakiya)
*Due to work circumstances, we may not be able to answer the phone.

The products available are as follows. (All prices include tax.)
・EPI 230 regular cartridge 750 yen
・EPI 110 power cartridge 680 yen
・Iwatani Primus IP-250G 720 yen
・Iwatani Primus IP-250T 880 yen
・Iwatani Primus IP-110 660 yen
・SOTO Power Gas 105 Triple Mix 720 yen
・SOTO Power Gas 250 Triple Mix 820 yen

The first hour is free, and after that, a fee is charged (100 yen per hour, with a maximum of 500 yen per day).
For more details, please refer to the URL below.

https://parking.hokkaido-airports.co.jp/akj/

Please contact the Asahikawa Airport Parking Support Center.
Asahikawa Airport Parking Support Center: 0120-951-365

• Follow the guidance and enter the AMS business location number "08652".

We do not accept reservations for parking spaces.

There is no designated pick-up and drop-off area for general vehicles in front of the terminal, so please use the paid parking lot.
Parking is free for the first hour.
There is a designated pick-up and drop-off area in front of the terminal for those with disabilities.

There is a designated pick-up and drop-off area for those with disabilities in front of the terminal.

If you make a purchase of 2,000 yen or more at any store in the 2nd-floor shops and food court, you can park for free for one hour.
Present your parking ticket at any store to receive a discount.
*However, purchases cannot be combined across stores.

After exiting through Exit 4, the bus stop is on the left.
Buses bound for Asahikawa Station and Asahikawa City can be boarded from bus stop ①.
Buses bound for Asahiyama Zoo, Mt. Asahi, Biei, Furano, and Obihiro can be boarded from bus stop ②.

https://www.hokkaido-airports.com/en/asahikawa/floormap/

Please check the bus timetable below.

https://www.hokkaido-airports.com/en/asahikawa/access/bus/

Buses to Asahikawa City will operate in line with flight arrivals.
The bus is scheduled to depart 30 minutes after the flight's scheduled arrival time. However, we will delay departure if the flight is late to ensure all passengers have time to board.
If the bus is full, we may need to arrange an additional bus, which could take about 30 minutes.
Please note that local and intercity buses will depart according to the timetable.
Please check the bus timetable below.

https://www.hokkaido-airports.com/en/asahikawa/access/bus/

Please check the official websites of the airlines and public transportation services, or visit the Hokkaido District Transport Bureau's website "Hokkaido Travel Safety Information."

https://hokkaido-safe-travel.brdg.site/

You'll find a photo spot with an "Asahikawa Airport" sign near the international check-in counter on the 1st floor.
There is a thermometer outside with "Asahikawa Airport" written on it.
There are also thermometers featuring the local mascots "Asappy" from Asahikawa City and "Kagulucky" from Higashikagura Town, making them perfect for commemorative photos.

At the 1st floor General Information Counter, we have the "Asahikawa Airport Floor Map" available, which includes information about stores and services inside the airport.

Depending on the location where you lost or forgot the item, the contact point may differ. For more details, please check the URL below.

https://www.hokkaido-airports.com/en/asahikawa/service/help/

Bringing animals into the terminal building is prohibited.
However, assistance dogs (guide dogs, service dogs, and hearing dogs) are permitted to enter with their owners.
If you are traveling with animals other than assistance dogs, please place them in a designated carrier and check them in with your airline as soon as possible.

You can leave a message at the General Information Counter on the 1st floor.
We will call the customer via the airport announcement system and relay the message we have received.
Please note that we are unable to directly connect you to the person you are trying to reach by phone.
Asahikawa Airport General Information Counter: 0166-83-3716