New Chitose Airport Chitose Airport
Hokkaido Airports
New Chitose Airport is operated by Hokkaido Airports.
important
Notice regarding facility renovations at New Chitose Airport

Important Notice

New Chitose Airport Airport Parking Fee Revision and Service Expansion
Due to the forecast for heavy snow accompanied by strong winds in the Hokkaido region this weekend, JR has announced that it will be implementing "reduced service." ○JR Reduced Service Dates: February 6th (Fri), 7th (Sat), 8th (Sun) All day each day Details: Approximately 1-2 Rapid Airport trains per hour between Sapporo and New Chitose Airport will be suspended. *Further suspensions may occur depending on the snowfall situation. For details, please visit the JR Hokkaido website. In addition, there is a possibility of flight delays and Cancelled due to bad weather. Please check the status of your airline and JR before traveling to New Chitose Airport. *Please note that you cannot rest within the airport after closing time (excluding accommodation facilities).
New Chitose Airport [Official Operation Information]

Risk of heavy snow accompanied by strong winds in the Hokkaido region

Due to the forecast of heavy snow accompanied by strong winds in the Hokkaido region this weekend, JR has announced that it will be reducing train services.

○ JR reduced service
 Dates: February​ ​6th​ ​(Fri), 7th​ ​(Sat), 8th (Sun) all day
Details: Approximately one to two Rapid Airport trains per hour between Sapporo and New Chitose Airport will be suspended.
*Further cancellations may occur depending on snowfall conditions.

For details, please check the JR Hokkaido website.

In addition, bad weather may cause flight delays or Cancelled.

Please check the status of your airline or JR before coming to New Chitose Airport.

*Please note that you cannot rest within the airport after closing time (excluding accommodation facilities).

 

New Chitose Airport [Official Operation Information]

Services

See where to find the information desk as well as various facilities and services.

Facilities
Baggage Storage / Baggage Delivery / Postal Services
Cash / Currency Exchange
Internet Business Services
Passengers with Children
General rental room / VIP rental room / Lounge / Multipurpose Halls
Special Assistance
If You Need Help at the Airport
Other Facilities and Services

New Chitose Airport Terminal Building 
Opening and Closing times

Domestic

Open 5:00 / Close 23:30

International

Opens at 5am / closes at 9pm

Connecting corridor

Open 5:00 / Close 23:30

  • Hours are subject to change due to delays and other changes in flight schedules.
  • For dates in which late-night flights are operated in the Domestic Terminal Building, only some areas postpone the closing time with the operation of the late-night flights.
  • International counters are open in accordance with the arrival and departure times of international flights.
  • After the closing hours, please be informed that it is not allowed to rest within the airport area. ( Excluding the accommodation facilities)

Information & Inquiry

Information Center
Domestic Tour Desks
International Tour Desks
Tour Desk (Kamori Tourism)
Touch Panel
Arrival & Departure Information Monitors
Telephone Guide
Inquiry
Lost and Found Contact Information
Hokkaido Foreign Tourist Information Center (New Chitose Airport)

Baggage Storage / Baggage Delivery / Postal Services

coin lockers and baggage port
baggage storage, baggage delivery, porter services, baggage wrapping services
Post Office / Mailboxes
Baggage Scale
Packing Area

Cash / Currency Exchange

Banks/ATMs
Currency Exchange

Internet / Business Service

Wi-Fi Service
Internet Corner
Business Services Facilities
Mobile WiFi Rentals
Free Device Charging
Prepaid SIM Vending Machine
Telecube

General rental room / VIP rental room / Lounge / Multipurpose halls

General rental rooms
VIP Rooms
Lounge(Domestic)
Lounge(International)
Portom Hall(Multpurpose hall) 

Passengers with Children

Nurseries
Stroller Rentals
Accessible Toilet
Multipurpose Seats

Special Assistance

Elevators
Accessible Toilet
Multipurpose Seats
Pay Phones
Intercom & Voice Guidance
Conveyor Walkway
Accessible Platform
Wheelchair Rentals
Calm down, Cool down Room
Assistance Dog Toilet

If You Need Help at the Airport

Information Center
Police Station
Medical Clinic
AED (Automated External Defibrillator)
Resting Room
Free sanitary product service "OiTr"

Other Facilities and Services

Observation Deck
Dressing Rooms
Prayer Rooms
Special Assistance Vehicles
Lottery Ticket Booth
Keikyu Line & Keisei Electric Railway Ticket Vending Machines
Duty-Free Shop
Bicycle Parking
Light Meals Vending Machine / Disaster-Proof Vending Machine
Massage Chair
Business Aircraft Facility at New Chitose Airport Hokkaido Business Aviation Center (HBAC)