New Chitose Airport Chitose Airport
Hokkaido Airports
New Chitose Airport is operated by Hokkaido Airports.
important
Notice regarding facility renovations at New Chitose Airport

Important Notice

New Chitose Airport Airport Parking Fee Revision and Service Expansion

Opinions and requests

Click here to submit a comment or request.

About the New Chitose Airport Comment and Request Form

This form is for collecting opinions and requests from all passengers using New Chitose Airport, in order to further improve the services at the airport.
Please refrain from using the site for any other purposes (e.g., requests for interviews, offers of business, requests for cooperation for research purposes, etc.).
If you would like to make an inquiry, please check the list of frequently asked questions and New Chitose Airport telephone guide.

Please check first.

  1. Inquiries about lost property are handled at a separate counter. If you would like to do so, please check here.
  2. Please contact the relevant department for details regarding the following items.
    Airlines, various ground transportation (trains, buses, taxis, rental cars, etc.), government offices (immigration, customs, quarantine, etc.)

Instructions for Using the Comment and Request Form

  1. Please be sure to fill out the required fields, whether by typing in the information or making a selection.
  2. Please make sure to enter your correct email address if you would like to receive a reply.
  3. We kindly ask that you fill out your name, age, and inquiry details at length so that we can make improvements and offer even more considerate customer service.

Important Information

1. Responding to Comments and Requests

  • We may require some time in order to reply to you.
    For those with urgent inquiries, please contact the Airport General Information Desk (0123-23-0111, open seven days a week from 7:00 a.m. - 11:00 p.m.)
  • Given that the responses that our company provide are meant to address the specific inquiries that you have submitted, do not forward or use a portion or the entirety of the responses for another purpose.

2. Questions we cannot answer

Please note that we may not reply to the following types of messages:

  • Items that fall under the "Please check first" section
  • Requests for tours, interviews, business offers, requests for information or cooperation for research purposes
  • Request for sending brochures and maps
  • Other matters that we have determined we cannot reply to

3. Personal Information

  • With the objective of assessing conditions and providing more appropriate responses to the opinions, requests, and inquiries that you submit, we may share personal information with related agencies or have the related agencies respond directly, as needed.
  • The personal information that you provide will be managed appropriately based on the Safeguarding Personal Information page of this site and will not be used for other purposes.
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